Fasa Centra Solutions Ltd. is a company engaged in electronic wallet (e-wallet) and fund transfer field with FasaPay as the product service.
Service Level Agreement (SLA) of Fasa Centra Solutions Ltd. is a contract between Personal or Merchant (Member) that use Fasa Centra Solutions Ltd. products and services and apply binding to all Personal and Merchants. Personal and Merchants must read, agree, and accept all the terms and conditions in this Service Level Agreement (SLA) of Fasa Centra Solutions Ltd. Fasa Centra Solutions Ltd. can change these terms and conditions anytime and will be announced on FasaPay website official.
Fasa Centra Solutions Ltd. is committed to provide the best service of FasaPay services that will be used by the Personal or Merchant. The best services that will be provided is based on the provisions on FasaPay official website (fasapay.com).
FasaPay provides technical support to the Personal and Merchant with the following condition:
FASAPAY HAS THE RIGHTS TO:
FasaPay provides uptime warranty of 99% per month beyond downtime due to server maintenance that has been announced previously through FasaPay official website. FasaPay will do the maintenance routinely. FasaPay is possible to reboot the server incidentally without any prior notification through the website to maintain server performance. In case of the downtime, FasaPay will provide official notification toward all FasaPay Members through email and social media (Facebook, Instagram), FASAPAY NEVER GIVES DOWNTIME NOTIFICATION THROUGH THIRD PARTY.
Failure to provide the uptime by FasaPay can be claimed if it goes beyond 1% limit in a month and occurs in 1 (one) time, excluding accumulation of the interference below 1%.
FasaPay provides warranty of information storage that provided by the Personal and Merchant by not revealing and giving the information to other unauthorized parties. FasaPay will maximize warranty of information storage for every Personal or Merchant and try the best to prevent any transaction fraud so then Personal or Merchant stay focus on Personal or Merchant business by using FasaPay system. The warranty of information storage include:
Claims for failure of uptime warranty above can be claimed within 7 (seven) days maximal after the interference or failure of the uptime warranty. The claims for failure of uptime warranty must be included with actual evidence in the event of the interference or failure of uptime warranty and will be compared with the data owned by FasaPay. The claim is rejected if failure of uptime warranty is caused by:
If the interference that claimed by FasaPay Personal or Merchant is in accordance with the data owned by FasaPay then FasaPay is obliged to indemnify based on limit amount of the agreed warranty. FasaPay will provide compensation of the loss within 1 (one) month after the claim is received and the data is compared by FasaPay party.
Questions about these Service Level Agreement (SLA), can be submitted through live chat, email, Skype, and phone as stated on FasaPay official website (fasapay.com) by paying attention to the service hours.
Thank you for choosing FasaPay as your service facility.
Best regards,
Fasa Centra Solutions Ltd. (FasaPay)